Fidelity Bank (Bahamas) Limited - Nassau

Last year I gave FIdelity Bank a chance because i heard it was a good back to bank with so i made the choice to get a loan,biggest mistake I got the money yeah but to ask for your bank payments or to see banking account balance every thing needs an approval to know my account pay off balance I cant even go up to a teller and ask for it,ill have to wait a long period of time for all type of approval,man today i was steaming hot cause i waiting a very long time for anytype of acting,never again will I bank with you'll can't wait to pay youll off

I have the wrong pictures several times when I am asked for my password which I did not give.What must I do?