Review of Dan Knowles Tours

We had the absolute privilege of using DanKnowlesTours on our recent trip to the Bahamas. At our arrival from the airport to our hotel in Atlantis, we had to ask to find our shuttle, and were directed to 2 bossy women who made sure we were put in our place, yelling at us to go this way and that. We waited for 15-20 minutes for shuttle and arrived at Atlantis fine.

At the end of our trip, we packed up and waited outside with our ticket with a 1pm pick up time for our 4 pm flight. We came out at 12:50 pm, and when our bus/shuttle form Dan Knowles failed to come, we started calling the manager, and driver. The driver failed to pick up several times, and the manager reassured us that the driver was just at the next tower over and would be arriving soon.
We ended up waiting for 1 hour.
During that time, we saw 5 majestic tour buses coming in and out, picking up passengers and dropping them off at the airport in a timely manner. We saw 1 DanKnowles van at 1:30 pm, whose driver immediately dismissed our concerns and told us the bus would come for us and drove off after dropping off passengers from the airport. Finally around 1:50 pm, the manager listened to our concerns and hired an outside shuttle to take us to the airport. They smashed us in like sardines for the 30-40 minute drive to the airport, without so much as a word of apology.

Unless you would like to have of a firsthand experience of how a real unprofessional and rude business runs, I would suggest to avoid Dan Knowles Tours at all costs. One of the people in our group had a 3 pm flight and ended up missing their plane.